Delivery Enquiries
Where do you deliver?
At the moment, our delightful meal kits are delivered across the UK. However, we regret to inform you that delivery to Northern Ireland, the Scottish Highlands, and the Islands is not available at this time. Our courier classifies these areas as requ
Do you offer free shipping?
Yes, delivery is free on orders of £50 and above. If your order total is below this amount, a delivery fee of £3.99 will apply. Please note that if a discount code reduces your order total below the free delivery threshold, the delivery charge will s
What are your delivery days?
We deliver every week on Monday or Thursday. Because all meals are prepared fresh to order, any changes to your order must be made before the weekly cut-off. Please note that deliveries are made on Mondays and Thursdays only. On bank holidays, delive
How do you ensure the freshness of food during transit?
Our packaging includes insulated liners and cooling gel packs that are tailored to the season, ensuring the freshness of your ingredients during transit for up to 48 hours.
What are the delivery times?
Our courier, DPD, delivers between 8:00am and 8:00pm. Most deliveries are completed well before 6:00pm, but on busier routes, deliveries may occasionally take place as late as 8:00pm. If you have shipping concerns, please contact us via email and our
How can I track my delivery?
We send out a notification on the morning of your scheduled delivery, usually before 11 a.m. This notification includes a one-hour delivery slot, along with a live tracking link and a space to provide special instructions to the courier/driver handli
What if I am not home to accept the delivery?
If you're not available to receive your refrigerated box, it can be left in a secure location as our boxes are crafted to remain chilled for up to 48 hours from the packing date. However, it's advisable to arrange for someone to collect the box on yo
What should I do if my delivery doesn't arrive on time?
In some cases, delivery delays may occur due to unforeseen circumstances such as weather conditions or courier issues. If your delivery is significantly delayed or hasn't arrived within the expected timeframe, please contact us via email and our frie
Can I change my delivery address after placing an order?
Your first order is charged and created as soon as the order is placed. If you have an active order and you need to make changes, please reach out to our friendly customer support team, and we will do our best to accommodate the changes for you. Howe
What should I do if there's an issue with my delivery?
If you experience any issues with your delivery, please contact our friendly customer support team as soon as possible. We're here to help resolve any problems or concerns you may have. Whether it's a shipping concern, missing item, damaged packaging