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Planthood

Our courier, DPD, delivers between 8:00am and 10:00pm.Most deliveries are completed well before 6:00pm, but on busier routes, deliveries may occasionally take place as late as 10:00pm.If you have shipping concerns, please contact us via <a href="mailto:support@planthood.co.uk">email</a> and our friendly customer support team will be happy to assist.

Our courier, DPD, delivers between 8:00am and 10:00pm. Most deliveries are completed well before 6:00pm, but on busier routes, deliveries may occasionally take place as late as 10:00pm. If you have shipping concerns, please contact us via email and o

What are the delivery times?

Delivery Enquiries

What comes in the box?

If I subscribe, can I cancel?

How to prepare your meals?

Do you offer 1-person meal boxes?

Do you offer a 3-person box?

Do you offer gift subscriptions?

Are all your ingredients organic?

Do you offer meals made without gluten?

Are your packaging recyclable?

Do you offer packaging return?

Where can I access recipes and cooking instructions?

Where can I find nutritional and allergen information?

What is your packaging made out of?

General Enquiries

How to change my shipping address?

How to change my subscription information?

How can I pause or cancel my subscription?

Account Management

Can I choose my meals?

Where can I view my order history?

How do I change my first order?

Can I get an email reminding me to choose my meals?

How do I skip a delivery week?

Ordering

Where do you deliver?

Do you offer free shipping?

What are your delivery days?

How do you ensure the freshness of food during transit?

How can I track my delivery?

What if I am not home to accept the delivery?

What should I do if my delivery doesn't arrive on time?

Can I change my delivery address after placing an order?

What should I do if there's an issue with my delivery?

What payment methods does Planthood accept?

How do I update my payment information?

If a refund is issued, how long will it take to process?

Why did my payment fail, and what are the next steps?

When will I be charged for my meal box? How often will I be charged?

Payment and Billing

What are the delivery times?Updated a month ago