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Planthood

Your first order is charged and created as soon as the order is placed. If you have an active order and you need to make changes, please reach out to our friendly <a href="mailto:support@planthood.co.uk">customer support</a>&#xA0;team, and we will do our best to accommodate the changes for you.However, please note that changes can only be made if it is within our cut-off time.<ul><li style="font-size: 16px;">For Thursday deliveries: changes must be made by midnight on Sunday (12:00 AM Monday)</li><li style="font-size: 16px;">For Monday deliveries: changes must be made by midnight on Thursday (12:00 AM Friday)</li></ul>For orders that have already been dispatched, unfortunately, we are unable to change the delivery address or reroute the box delivery to a different address. This is because shipping labels are generated before packing, and boxes are assigned to different depots and delivery vans based on post code.We apologise for any inconvenience this may cause and recommend reaching out to our customer support team for further assistance.

Your first order is charged and created as soon as the order is placed. If you have an active order and you need to make changes, please reach out to our friendly customer support team, and we will do our best to accommodate the changes for you. Howe

Can I change my delivery address after placing an order?

Delivery Enquiries

What comes in the box?

If I subscribe, can I cancel?

How to prepare your meals?

Do you offer 1-person meal boxes?

Do you offer a 3-person box?

Do you offer gift subscriptions?

Are all your ingredients organic?

Do you offer gluten-free meal options?

Are your packaging recyclable?

Do you offer packaging return?

Where can I access recipes and cooking instructions?

Where can I find nutritional and allergen information?

What is your packaging made out of?

General Enquiries

How to change my shipping address?

How to change my subscription information?

How can I pause or cancel my subscription?

Account Management

Can I choose my meals?

Where can I view my order history?

How do I change my first order?

Can I get an email reminding me to choose my meals?

How do I skip a delivery week?

Ordering

Where do you deliver?

Do you offer free shipping?

What are your delivery days?

How do you ensure the freshness of food during transit?

What are the delivery times?

How can I track my delivery?

What if I am not home to accept the delivery?

What should I do if my delivery doesn't arrive on time?

What should I do if there's an issue with my delivery?

What payment methods does Planthood accept?

How do I update my payment information?

If a refund is issued, how long will it take to process?

Why did my payment fail, and what are the next steps?

When will I be charged for my meal box? How often will I be charged?

Payment and Billing

Can I change my delivery address after placing an order?Updated 4 months ago