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Planthood

If you&apos;re not available to receive your refrigerated box, it can be left in a secure location as our boxes are crafted to remain chilled for up to 48 hours from the packing date. However, it&apos;s advisable to arrange for someone to collect the box on your behalf until you return home.If you have shipping concerns, please contact us via <a href="mailto:support@planthood.co.uk">email</a> and our friendly customer support team will be happy to assist.

If you're not available to receive your refrigerated box, it can be left in a secure location as our boxes are crafted to remain chilled for up to 48 hours from the packing date. However, it's advisable to arrange for someone to collect the box on yo

What if I am not home to accept the delivery?

Delivery Enquiries

What comes in the box?

If I subscribe, can I cancel?

How to prepare your meals?

Do you offer 1-person meal boxes?

Do you offer a 3-person box?

Do you offer gift subscriptions?

Are all your ingredients organic?

Do you offer gluten-free meal options?

Are your packaging recyclable?

Do you offer packaging return?

Where can I access recipes and cooking instructions?

Where can I find nutritional and allergen information?

What is your packaging made out of?

General Enquiries

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Account Management

Can I choose my meals?

Where can I view my order history?

How do I change my first order?

Can I get an email reminding me to choose my meals?

How do I skip a delivery week?

Ordering

Where do you deliver?

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What are the delivery times?

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What should I do if my delivery doesn't arrive on time?

Can I change my delivery address after placing an order?

What should I do if there's an issue with my delivery?

What payment methods does Planthood accept?

How do I update my payment information?

If a refund is issued, how long will it take to process?

Why did my payment fail, and what are the next steps?

When will I be charged for my meal box? How often will I be charged?

Payment and Billing

What if I am not home to accept the delivery?Updated 4 months ago