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Planthood

In some cases, delivery delays may occur due to unforeseen circumstances such as weather conditions or courier issues.&#xA0;If your delivery is significantly delayed or hasn&apos;t arrived within the expected timeframe, please contact us via <a href="mailto:support@planthood.co.uk">email</a> and our friendly customer support team will assist you in tracking down your order and resolving any issues.

In some cases, delivery delays may occur due to unforeseen circumstances such as weather conditions or courier issues. If your delivery is significantly delayed or hasn't arrived within the expected timeframe, please contact us via email and our frie

What should I do if my delivery doesn't arrive on time?

Delivery Enquiries

What comes in the box?

If I subscribe, can I cancel?

How to prepare your meals?

Do you offer 1-person meal boxes?

Do you offer a 3-person box?

Do you offer gift subscriptions?

Are all your ingredients organic?

Do you offer gluten-free meal options?

Are your packaging recyclable?

Do you offer packaging return?

Where can I access recipes and cooking instructions?

Where can I find nutritional and allergen information?

What is your packaging made out of?

General Enquiries

How to change my shipping address?

How to change my subscription information?

How can I pause or cancel my subscription?

Account Management

Can I choose my meals?

Where can I view my order history?

How do I change my first order?

Can I get an email reminding me to choose my meals?

How do I skip a delivery week?

Ordering

Where do you deliver?

Do you offer free shipping?

What are your delivery days?

How do you ensure the freshness of food during transit?

What are the delivery times?

How can I track my delivery?

What if I am not home to accept the delivery?

Can I change my delivery address after placing an order?

What should I do if there's an issue with my delivery?

What payment methods does Planthood accept?

How do I update my payment information?

If a refund is issued, how long will it take to process?

Why did my payment fail, and what are the next steps?

When will I be charged for my meal box? How often will I be charged?

Payment and Billing

What should I do if my delivery doesn't arrive on time?Updated 4 months ago