Payment and Billing
What payment methods does Planthood accept?
Currently, we accept card payments only for orders placed with Planthood. This includes Visa, Maestro, Mastercard, American Express, Discover, Diners Club, UnionPay, and Elo, as well as Apple Pay and Google Pay. We understand the convenience of alter
How do I update my payment information?
To update your payment information, log in to your Planthood account and go to the ‘Account Details’ section. From there, you can add, edit, or remove your payment details as needed. If you have any further questions or concerns, please contact us vi
If a refund is issued, how long will it take to process?
Once a refund has been issued, this can take 5-10 working days to appear back in your account. Refunds are issued back to the original form of payment. If you have not received your refund within this time, please contact us via email and our friendl
Why did my payment fail, and what are the next steps?
A payment may fail for several reasons, such as insufficient funds, an expired card, or your bank declining the transaction. If this happens, we’ll notify you by email with instructions on how to update your payment details. Our system will automatic
When will I be charged for my meal box? How often will I be charged?
Your meal box will be charged automatically in advance of your delivery, in line with our weekly cut-off times. Your subscription is set to automatically renew based on the frequency you have chosen, whether it's weekly, bi-weekly, or every four week