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Planthood

A payment may fail for several reasons, such as insufficient funds, an expired card, or your bank declining the transaction. If this happens, we&#x2019;ll notify you by email with instructions on how to update your payment details.Our system will automatically retry the payment up to three times after the initial failure. If the payment is still unsuccessful after these attempts, the delivery will be skipped and moved to your next scheduled delivery date.To avoid this, please make sure your payment details are up to date and that there are sufficient funds available before the weekly cut-off.<ul><li style="font-size: 16px;">For Thursday deliveries: changes must be made by midnight on Sunday (12:00 AM Monday)</li><li style="font-size: 16px;">For Monday deliveries: changes must be made by midnight on Thursday (12:00 AM Friday)</li></ul>If you need any help or have questions,&#xA0;please contact us via <a href="mailto:support@planthood.co.uk">email</a> and our friendly customer support team will be happy to assist.

A payment may fail for several reasons, such as insufficient funds, an expired card, or your bank declining the transaction. If this happens, we’ll notify you by email with instructions on how to update your payment details. Our system will automatic

Why did my payment fail, and what are the next steps?

Payment and Billing

What comes in the box?

If I subscribe, can I cancel?

How to prepare your meals?

Do you offer 1-person meal boxes?

Do you offer a 3-person box?

Do you offer gift subscriptions?

Are all your ingredients organic?

Do you offer gluten-free meal options?

Are your packaging recyclable?

Do you offer packaging return?

Where can I access recipes and cooking instructions?

Where can I find nutritional and allergen information?

What is your packaging made out of?

General Enquiries

How to change my shipping address?

How to change my subscription information?

How can I pause or cancel my subscription?

Account Management

Can I choose my meals?

Where can I view my order history?

How do I change my first order?

Can I get an email reminding me to choose my meals?

How do I skip a delivery week?

Ordering

Where do you deliver?

Do you offer free shipping?

What are your delivery days?

How do you ensure the freshness of food during transit?

What are the delivery times?

How can I track my delivery?

What if I am not home to accept the delivery?

What should I do if my delivery doesn't arrive on time?

Can I change my delivery address after placing an order?

What should I do if there's an issue with my delivery?

Delivery Enquiries

What payment methods does Planthood accept?

How do I update my payment information?

If a refund is issued, how long will it take to process?

When will I be charged for my meal box? How often will I be charged?

Why did my payment fail, and what are the next steps?Updated 4 months ago