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Planthood

Once a refund has been issued, this can take 5-10 working days&#xA0;to appear back in your account. Refunds are issued back to the original form of payment.If you have not received your refund within this time, please contact us via <a href="mailto:support@planthood.co.uk">email</a> and our friendly customer support team will be happy to assist.

Once a refund has been issued, this can take 5-10 working days to appear back in your account. Refunds are issued back to the original form of payment. If you have not received your refund within this time, please contact us via email and our friendl

If a refund is issued, how long will it take to process?

Payment and Billing

What comes in the box?

If I subscribe, can I cancel?

How to prepare your meals?

Do you offer 1-person meal boxes?

Do you offer a 3-person box?

Do you offer gift subscriptions?

Are all your ingredients organic?

Do you offer gluten-free meal options?

Are your packaging recyclable?

Do you offer packaging return?

Where can I access recipes and cooking instructions?

Where can I find nutritional and allergen information?

What is your packaging made out of?

General Enquiries

How to change my shipping address?

How to change my subscription information?

How can I pause or cancel my subscription?

Account Management

Can I choose my meals?

Where can I view my order history?

How do I change my first order?

Can I get an email reminding me to choose my meals?

How do I skip a delivery week?

Ordering

Where do you deliver?

Do you offer free shipping?

What are your delivery days?

How do you ensure the freshness of food during transit?

What are the delivery times?

How can I track my delivery?

What if I am not home to accept the delivery?

What should I do if my delivery doesn't arrive on time?

Can I change my delivery address after placing an order?

What should I do if there's an issue with my delivery?

Delivery Enquiries

What payment methods does Planthood accept?

How do I update my payment information?

Why did my payment fail, and what are the next steps?

When will I be charged for my meal box? How often will I be charged?

If a refund is issued, how long will it take to process?Updated 4 months ago