Have a question, feedback, or just want to say hello? We'd love to hear from you! Fill out the form below and one of our friendly support team members will get back to you as soon as possible.

Careers

Terms & Conditions

Refer A Friend

Gift Cards

Shop Meal Kits

MY ACCOUNT

GET STARTED

Planthood

Of course &#x2014; there&#x2019;s no commitment and no cancellation fees. You have full flexibility to skip weeks or cancel your subscription at any time from your online account after your first order.Please note that any changes must be made before the weekly cut-off, as all meals are prepared fresh:<ul><li style="font-size: 16px;">For Thursday deliveries: changes must be made by midnight on Sunday (12:00 AM Monday)</li><li style="font-size: 16px;">For Monday deliveries: changes must be made by midnight on Thursday (12:00 AM Friday)</li></ul>Cancelling your subscription will stop future order renewals only and will not affect orders that have already been placed or moved into processing.

Of course — there’s no commitment and no cancellation fees.You have full flexibility to skip weeks or cancel your subscription at any time from your online account after your first order. Please note that any changes must be made before the weekly cu

If I subscribe, can I cancel?

General Enquiries

What comes in the box?

How to prepare your meals?

Do you offer 1-person meal boxes?

Do you offer a 3-person box?

Do you offer gift subscriptions?

Are all your ingredients organic?

Do you offer gluten-free meal options?

Are your packaging recyclable?

Do you offer packaging return?

Where can I access recipes and cooking instructions?

Where can I find nutritional and allergen information?

What is your packaging made out of?

How to change my shipping address?

How to change my subscription information?

How can I pause or cancel my subscription?

Account Management

Can I choose my meals?

Where can I view my order history?

How do I change my first order?

Can I get an email reminding me to choose my meals?

How do I skip a delivery week?

Ordering

Where do you deliver?

Do you offer free shipping?

What are your delivery days?

How do you ensure the freshness of food during transit?

What are the delivery times?

How can I track my delivery?

What if I am not home to accept the delivery?

What should I do if my delivery doesn't arrive on time?

Can I change my delivery address after placing an order?

What should I do if there's an issue with my delivery?

Delivery Enquiries

What payment methods does Planthood accept?

How do I update my payment information?

If a refund is issued, how long will it take to process?

Why did my payment fail, and what are the next steps?

When will I be charged for my meal box? How often will I be charged?

Payment and Billing

If I subscribe, can I cancel?Updated 4 months ago