Have a question, feedback, or just want to say hello? We'd love to hear from you! Fill out the form below and one of our friendly support team members will get back to you as soon as possible.

Careers

Terms & Conditions

Refer A Friend

Gift Cards

Shop Meal Kits

MY ACCOUNT

GET STARTED

Planthood

You can view your order history by logging into your account and clicking on &#x2018;<a href="https://planthood.co.uk/pages/past-orders" target="_blank" rel="noopener noreferrer">Past Orders</a>&#x2019;. There, you&#x2019;ll find a record of all your previous orders, including order dates, order numbers, and amounts.If you have any trouble accessing your order history or need further assistance, please contact us via <a href="mailto:support@planthood.co.uk">email</a> and our friendly customer support team will be happy to assist.

You can view your order history by logging into your account and clicking on ‘Past Orders’. There, you’ll find a record of all your previous orders, including order dates, order numbers, and amounts. If you have any trouble accessing your order histo

Where can I view my order history?

Ordering

What comes in the box?

If I subscribe, can I cancel?

How to prepare your meals?

Do you offer 1-person meal boxes?

Do you offer a 3-person box?

Do you offer gift subscriptions?

Are all your ingredients organic?

Do you offer gluten-free meal options?

Are your packaging recyclable?

Do you offer packaging return?

Where can I access recipes and cooking instructions?

Where can I find nutritional and allergen information?

What is your packaging made out of?

General Enquiries

How to change my shipping address?

How to change my subscription information?

How can I pause or cancel my subscription?

Account Management

Can I choose my meals?

How do I change my first order?

Can I get an email reminding me to choose my meals?

How do I skip a delivery week?

Where do you deliver?

Do you offer free shipping?

What are your delivery days?

How do you ensure the freshness of food during transit?

What are the delivery times?

How can I track my delivery?

What if I am not home to accept the delivery?

What should I do if my delivery doesn't arrive on time?

Can I change my delivery address after placing an order?

What should I do if there's an issue with my delivery?

Delivery Enquiries

What payment methods does Planthood accept?

How do I update my payment information?

If a refund is issued, how long will it take to process?

Why did my payment fail, and what are the next steps?

When will I be charged for my meal box? How often will I be charged?

Payment and Billing

Where can I view my order history?Updated 4 months ago