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Planthood

You can update your subscription details by logging into your account and selecting &#x2018;<a href="https://planthood.co.uk/pages/account-details" target="_blank" rel="noopener noreferrer">Account Details</a>&#x2019;.&#xA0;From here, you can keep your information up to date, including your<ul><li style="font-size: 16px;">Name</li><li style="font-size: 16px;">DOB</li><li style="font-size: 16px;">Delivery Address and&#xA0;</li><li style="font-size: 16px;">Payment Method</li></ul>Please note: Any changes &#x2014; including delivery address updates, box size changes, meal selections, skips, pauses, or cancellations; must be made before the weekly cut-off.<ul><li style="font-size: 16px;">For Thursday deliveries: changes must be made by midnight on Sunday (12:00 AM Monday)</li><li style="font-size: 16px;">For Monday deliveries: changes must be made by midnight on Thursday (12:00 AM Friday)</li></ul>Changes made after the cut-off will apply to&#xA0;future renewals or orders only and won&#x2019;t affect orders that have already been charged/processed. Note: If you have an active order and need to change the delivery details, please contact us via&#xA0;<a href="mailto:support@planthood.co.uk">email</a> and our friendly customer support team will do their best to help (within the cut-off).

You can update your subscription details by logging into your account and selecting ‘Account Details’. From here, you can keep your information up to date, including your. Please note: Any changes — including delivery address updates, box size change

How to change my subscription information?

Account Management

What comes in the box?

If I subscribe, can I cancel?

How to prepare your meals?

Do you offer 1-person meal boxes?

Do you offer a 3-person box?

Do you offer gift subscriptions?

Are all your ingredients organic?

Do you offer gluten-free meal options?

Are your packaging recyclable?

Do you offer packaging return?

Where can I access recipes and cooking instructions?

Where can I find nutritional and allergen information?

What is your packaging made out of?

General Enquiries

How to change my shipping address?

How can I pause or cancel my subscription?

Can I choose my meals?

Where can I view my order history?

How do I change my first order?

Can I get an email reminding me to choose my meals?

How do I skip a delivery week?

Ordering

Where do you deliver?

Do you offer free shipping?

What are your delivery days?

How do you ensure the freshness of food during transit?

What are the delivery times?

How can I track my delivery?

What if I am not home to accept the delivery?

What should I do if my delivery doesn't arrive on time?

Can I change my delivery address after placing an order?

What should I do if there's an issue with my delivery?

Delivery Enquiries

What payment methods does Planthood accept?

How do I update my payment information?

If a refund is issued, how long will it take to process?

Why did my payment fail, and what are the next steps?

When will I be charged for my meal box? How often will I be charged?

Payment and Billing

How to change my subscription information?Updated 4 months ago